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IT Service Desk Analyst / 0694

Canonsburg, PA 15317

Posted: 07/02/2019 Industry: Other Job Number: 1018 Pay Rate: 20.00
BroadStaff is excited to be representing our client, one of the largest neutral host vendors in the telecommunications industry for their long term 12 + month contract position in the Cannonsburg area.

Position Summary:

We are seeking a talented Service Desk Analyst supporting the internal teams providing operational day-to-day support for the companies stakeholders. . The ideal candidate will be skilled at data management, multi-tasking administrative tasks, and superior Microsoft Excel competency.

Job Responsibilities:
  • Provide day-to-day operational service and support 
  • Take ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions. 
  • Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication. 
  • Communicate direction/resolution at an appropriate technical and business level for the audience 
  • Provide assistance and technical support for the resolution of problems, incidents, and issues. 
  • Document problems and resolutions for future reference 

Job Qualifications:
  • High school diploma or equivalent 
  • Bachelor’ s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field preferred 
  • Six (6) to (12) months of experience in computer systems, customer support or IT support 
  • Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (Dameware, SCCM, etc.) 
  • Experience with ServiceNow IT Service Management System a plus 
  • Experience in a technology support organization 
  • Customer service experience 
  • Call center experience 

Ryan Harding

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1715 N Westshore Blvd Suite 350 Tampa FL 33607
(800) 417-1736, (813) 200-4559
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