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Fiber Network Provisioning Specialist- 1203

Rochester, NY 14621-2824

Posted: 06/23/2020 Industry: IT Desk Analyst Job Number: 1655 Pay Rate: 28.00

Job Description

Broadstaff is thrilled to be representing our client, a leader in the Tower Industry of Telecom who owns, operates and builds telecom infrastructure. The company’ s connections are made possible by a unique network of communications infrastructure— towers, small cells, and fiber working together to set the stage for new innovation. To bring the world' s biggest ideas and possibilities to people and businesses who need them. This is a 6  month ++ Contract to Hire Opportunity in Rochester, NY  or Miami FL or Tampa, FL, Edison, NJ and Boxborough, MA

Position Summary:
Overall duty is to coordinate and or manage maintenance events within Crown Castle Fiber’ s Network such that they minimize disruption to our customer base, and ensure that each affected customer receives timely notification of scheduled maintenance events in accordance with its SLA.

Job Responsibilities
o Maintenance Coordination- Internal and Vendor Maintenance Management.
o MOP Assessment
o Maintenance Event Approval
o Impact Analysis- Circuit Impact Research, Assessment, and Validation
o Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution
o Internal, Vendor and Customer Scheduling & Coordination
o Research customer Information to ensure each customer is properly notified
o Proactive Customer Communication & Notifications
o CM Support Line - for logging maintenance progress in the field.
o Diagnose, troubleshoot, and clear alarms as reported by NMS events logs, as it pertains to Change Management activity
o Serve as the primary point of contact for all Change Management SA inquiries
o Various Record Validation Projects

Job Qualificaitons:
o CRM application experience with submitting change order requests.
o Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
o 3-5 years telecommunications experience required.
o Good judgment, concentration, and decision making skills
o Display good customer service techniques with a strong commitment to Customer Care, as the customer’ s advocate.
o Extreme attention to detail
o Good organizational skills
o Ability to multitask
o Must possess a positive attitude
o Cross functional team player
• Nortel 6500/5200
• Cisco routers and switches
• Juniper MX and EX series
• Experience with MRV
• Experience with BGP, IPv6, and/or JUNOS a plus
• Cisco ONS
• Lucent DMX
• Solid experience with standard MS Office Product Set
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker
• NOC or Ops experience


Meet Your Recruiter

Zach Pollack

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Contact Information

1715 N Westshore Blvd Suite 350 Tampa FL 33607
(800) 417-1736, (813) 200-4559
Fax (800) 878-6568